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Terms and Conditions
1. Terms All orders are credit card or cash.
2. Conditions All orders mailed to EIS should be on our order forms or on standard purchase order form. Dealers may use their own purchase order forms; however, any terms and conditions on the dealer forms will not supersede EIS's published policies.
No order shall be binding upon EIS unless accepted at EIS Headquarters in Geneva, FL.
3.Discount Discounts will not be allowed for any balance that is overdue for payment.
4. Allocations Acceptance of orders and shipment of the product are subject to allocation by EIS in times of product shortage by factors deemed most appropriate by EIS at the time.
5. Shortages/Damages/Picking Errors Shortages, damages, picking and packaging errors must be reported to the Customer Service department within 15(fifteen) days of receipt of merchandise. All merchandise accepted for return must be free of all store modification and in original EIS packing. A 15% fee will be applied to returns not conforming to this policy.
6. Merchandise Returns All requests for returns must be submitted in writing to the Geneva office. If granted, a return authorization (RA #) will be issued. All merchandise returned without an authorization will be refused. Only defective merchandise or merchandise that is not in agreement with the purchase order can be accepted for credit. No defective merchandise will be accepted for return more than 15 (fifteen) days after the date of invoice.
7. Design Changes EIS reserves the right to discontinue product lines and make changes in products offered at any time.
8. Transportation All shipments are FOB Geneva, Florida. Shipments will be prepaid by EIS and invoiced to customer unless otherwise agreed. Stores that require routing guide please send to attention of Customer Service Manager 30 days prior to shipment.
9. No Transshipments EIS sells only directly to selected retail outlets for resale by them to end users at approved locations. Proposed sale at any new retail outlet requires advance written approval from the EIS home office. Resale or transshipment of our merchandise to an unauthorized or to another business is expressly prohibited, violating the terms and conditions of sale and may result in termination of the retailer's business with EIS.
10. Cancellations Requests for cancellations or order revisions must be submitted to EIS within two weeks after a confirmed order has been received by EIS. Any cancellation of an order in the system must be a matter of MUTUAL AGREEMENT with EIS. Partial cancellation of orders may result in forfeiture of certain terms of discounts related to the original order.
11. Refused Shipments Credit will be issued for merchandise only. All shipments will be suspended until approval to resume shipping is received. More than two refused orders per year will result in the account being placed in a C.O.D. status.
12. Limitation of Liability EIS assumes no liability except as expressly provided in these Terms and Conditions and in no event will EIS be liable for special, indirect, incidental or consequential damages, whether arising in contract, in tort, under any warranty or otherwise.
13. Statement of Policy It is the policy of the Company to provide customers with the highest quality products in the marketplace, and to sell through dealers who promote such high quality merchandise.EIS reserves the right to refuse any order.