RETURNS & EXCHANGE POLICY

EIS wants you to be completely satisfied with your purchase.  Taking pride in the quality workmanship of our products, we maintain very high quality control standards and all our garments are inspected prior to leaving our warehouse.  Please inspect all merchandise immediately and report any shortages or damages.  Shortages, damages and picking and packing errors must be reported to the EIS customer service department at customerservice@EquiInStyle.com within 15 (fifteen) days of merchandise receipt. 

 
If granted, a return authorization (RA) will be issued .  All merchandise returned without an authorization will be refused. Only defective merchandise or merchandise that does not match the purchase order can be accepted for credit exchange or refund.  All return or exchange merchandise must be unworn, unwashed, in new condition with original tags attached, and in its original packaging. 

Once you have been granted a return authorization # (RA #) click product return below fill out the form completely.  Print form and include in return product shipment.
Product return form

SHIPPING

If an item is being returned because it does not match the purchase order or was damaged or defective due to any reason beyond the customer’s control, we will gladly cover the cost of shipping for both the returned item and the exchange.  If the item is being returned for any other reason the customer is responsible for all the shipping costs. 

Standard shipping rates apply for US orders only.  Please contact us at  
customerservice@EquiInStyle.com  for out of the country shipping.

Rush Next Day Shipping:  There is a $20 handling fee plus shipping cost.  Please contact us at customerservice@EquiInStyle.com for shipping cost.